​This Privacy Policy ("Policy") outlines how Ila collects, uses, and protects the personal information of users ("Users" or "you") when accessing and using the website located at https://www.ilaearth.com ("Website"). Please read this Policy carefully to understand our practices regarding your personal information.

 

COLLECTION OF PERSONAL INFORMATION

1.1 Information You Provide to Us

When you access or use the Website, you may provide certain personal information voluntarily, including but not limited to your name, email address, phone number, billing address, shipping information, and payment details. We collect this information when you register an account, place an order, or interact with our customer service.

 

1.2 Information We Collect Automatically

When you visit the Website, we may also automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, and interactions with the Website. We collect this information through cookies, web beacons, and similar technologies. Please refer to our Cookie Policy for more details.

 

USE OF PERSONAL INFORMATION

2.1 Provide and Improve our Services

We use the personal information we collect to provide you with the products and services offered on the Website. This includes processing your orders, managing your account, and delivering products to you. We may also use your information to communicate with you about your orders, respond to your inquiries, and provide customer support.

 

2.2 Personalization and Marketing

We may use your personal information to personalize your experience on the Website and to provide you with marketing communications, such as promotional offers, newsletters, and updates about our products and services. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us directly.

 

2.3 Legal Compliance and Protection

We may use your personal information to comply with applicable laws, regulations, or legal processes. We may also use your information to protect our rights, property, or safety, as well as the rights, property, and safety of our users or others.

 

SHARING OF PERSONAL INFORMATION

3.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating the Website, processing payments, delivering products, and performing other business functions. These service providers are obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

 

3.2 Third-Party Links

The Website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of these third-party sites. Your interactions with these sites are subject to their own privacy policies and terms of use. We recommend reviewing the privacy policies of any third-party sites before providing them with your personal information.

 

3.3 Legal Requirements and Safety

We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, and safety of our users or others.

 

DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Afterward, we will securely dispose of or anonymize your personal information.

 

YOUR RIGHTS AND CHOICES

5.1 Access and Update

You have the right to access and update your personal information stored in your account. You can do this by logging into your account on the Website and making the necessary changes.

 

5.2 Opt-Out

You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional communications, such as order confirmations or information about your account.

 

SECURITY

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of your information.

 

CHILDREN'S PRIVACY

The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly delete the information.

 

UPDATES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes we make to this Policy will be posted on this page with a revised date. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information.

 

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at 

 

Contact: +91 9867084139

Email ID: askus.ila@gmail.com 

Time: Mon-Sat (10:00 - 18:00)